Frequently Asked Questions (FAQs)

Q.

How do I use the Get Matched tool?

A.

The "Get Matched" tool is very easy to use. Simply click on the boxes to select the concerns that affect you then click the "Match Me" button to get matched to the right therapist. The therapists that show up first are your best matches.

Q.

How do I book a therapist?

A.

When viewing a therapist, click the "Book Now" button next to the therapist to go to the therapist's booking page and book available time slots. 

Q.

What do I expect in the first session?

A.

The first counselling session give us an opportunity to get to know you, explore your concerns, briefly discuss your history and start developing a goal for therapy. 

Q.

Is there any risk to counselling?

A.

In the first few sessions of counselling, some individuals may temporarily feel more distressed when they are discussing their problems with their therapist. The effect is usually temporary as they soon learn effective ways to deal with negative emotions.

Q.

What if I don’t get better as I didn’t by seeing many other psychologists and therapists in the past?

A.

Progress and breakthroughs take time, but don't give up. We use before-and-after session testing to measure your progress as well as your therapist’s performance to adjust our approach.

Q.

How will counselling help me achieve happiness?

A.

Happiness is not necessarily a condition but rather a perception. We help individuals to develop a more flexible, realistic and healthy mindset to view hardship with a different perspective. Additionally, counselling can help individuals learn various new coping skills that enable them to better handle difficult situations. 

Q.

What if I run out of insurance and can’t afford to pay after a few sessions?

A.

We will never want any of our clients to drop out without getting better. Therefore, we offer sliding scales to work with your budget to ensure you get the result you hope for.

Get Matched To The Right Therapist

Not sure who can help you? You can either fill out the form to be matched to a therapist that specializes in your unique situation or give us a call at (403) 588-7639.

Get Started

AIRDRIE, AB

Unit #17 - 620 - 1 Ave NW
Airdrie, AB T4B 2R3

SOUTH CALGARY

290 Midpark Way SE #330,
Calgary, AB T2X 1P1

NORTH CALGARY

2000 Pegasus Rd NE
Calgary, AB T2E 8K7

EDMONTON, AB

9426 51 Avenue NW, Suite 201,
Edmonton, Alberta T6E 5A6

RED DEER, AB

4915 54 Street - 3rd Floor
Red Deer, AB T4N 2G7
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